Initial customer contact is tied to the initial collection of customer data. Errors during this initial collection will trigger additional errors in subsequent processes and cause additional costs:
- Customers are included in the customer portfolio with an incorrect name or address
- Duplicates are not recognised
- Incorrect customer data and duplicates must be corrected again at a later date as part of expensive data quality management projects and
- Scammers who use forged identification documents for identity verification can conclude contracts and damage your company based on this identity fraud
The authenticity of identification documents, driving licenses, passports or residence permits can be checked in real time using ID-CHECK.
CURENTIS relies on the reader device from the Federal Printing Office for this process.
ID-CHECK makes data from machine-readable and visual areas, including images, available for additional processing in the customer system or in contract documents.
An audit-compliant report is prepared for all processes.
An obvious forgery results in the rejection of the transaction. A score defines whether the transaction may nonetheless be approved by a Fraud Manager (e.g. if an identification document has expired).
The status of transactions that have not been concluded can be determined by means of a resubmission.
The License-CHECK component expands ID-CHECK to include functions needed to perform the statutorily-mandated driving license check.